{"xsrfToken":"7d9a714c2e3e2ae212a0f683f0cf4a094ddc80fc_lout","branding":{"id":"3","key":"cs","name":"ISC Technical Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5fa09748-cbdf-427e-9cf2-93c27b24ba1a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZTM4MzFlNy03M2JhLTQzZTYtYjMwNy1iNzg1MmFiZjY0ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVmYTA5NzQ4LWNiZGYtNDI3ZS05Y2YyLTkzYzI3YjI0YmExYSI6WyJyZWFkIl19LCJleHAiOjE2OTUzODYyNTUsIm5iZiI6MTY5NTM4NTY1NX0.fXf_yIK2QK11hKpReubOwBDDx94V7C_HTRjFWy00M5M&client=fe3831e7-73ba-43e6-b307-b7852abf64d9&mode=fit","logoId":"5fa09748-cbdf-427e-9cf2-93c27b24ba1a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"ISC Customer Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"ISC Customer Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#108ccd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1c4aa931-642c-4a8a-85fe-afc23523e26c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZTM4MzFlNy03M2JhLTQzZTYtYjMwNy1iNzg1MmFiZjY0ZDkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFjNGFhOTMxLTY0MmMtNGE4YS04NWZlLWFmYzIzNTIzZTI2YyI6WyJyZWFkIl19LCJleHAiOjE2OTUzODYyNTUsIm5iZiI6MTY5NTM4NTY1NX0.G3nqjI8hG6mEjTPcjMWDgjUIyUCspapf6bt-1ShqswQ&client=fe3831e7-73ba-43e6-b307-b7852abf64d9&height=300&mode=fit","bannerMediaApiFileId":"1c4aa931-642c-4a8a-85fe-afc23523e26c","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"cs","projectId":10025,"serviceDeskId":3,"name":"ISC Technical Support","description":"<p>Welcome! You can raise a request for ISC Technical Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"26","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"28","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[8],"key":""},{"id":"35","name":"Pre-Sales Support","descriptionHtml":"","callToAction":"Pre-Sales Support","introHtml":"<p>Questions about whether a solution is right for you, or would like a demo?</p>","icon":10503,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[8],"key":""},{"id":"27","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[8],"key":""},{"id":"34","name":"Refund Request","descriptionHtml":"","callToAction":"Refund Request","introHtml":"<p>Choose this if you need to submit a refund request.</p>","icon":10536,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[8],"key":""},{"id":"30","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"31","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"32","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[8],"key":""},{"id":"25","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[8],"key":""},{"id":"29","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://infoseccorp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[35,34,25,26,27,28,30,31,32]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"943b4868-7ef7-358b-993c-9b5d9b74067a","appLinkName":"System Confluence","appLinkUrl":"https://infoseccorp.atlassian.net/wiki","spaceKey":"CA","spaceName":"CertAgent","spaceUrl":"https://infoseccorp.atlassian.net/wiki/spaces/CA","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":3,"kbLinkDomainURLs":["https://infoseccorp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Technical Support Policy","userLanguageMessageWiki":"<p>Technical support (including free upgrades) for an ISC product is normally provided for a period of one year commencing on your purchase date as part of our standard licensing agreement.</p>\n<p>This standard 1-year technical support period can be extended by purchasing a renewable maintenance contract. Annual maintenance agreements ensure continued access to technical support and software updates.</p>\n<p>You may contact technical support by phone Monday through Friday from 8:30 am to 5:00 pm Central time: (708) 445-9415. You may also contact technical support after business hours by sending a message to “techsupport(@)infoseccorp.com”</p>\n<p>Looking for product documentation? They've moved to the page for each product so you can find them quicker!</p>","defaultLanguageHeader":"Technical Support Policy","defaultLanguageMessage":"Technical support (including free upgrades) for an ISC product is normally provided for a period of one year commencing on your purchase date as part of our standard licensing agreement.\n\nThis standard 1-year technical support period can be extended by purchasing a renewable maintenance contract. Annual maintenance agreements ensure continued access to technical support and software updates.\n\nYou may contact technical support by phone Monday through Friday from 8:30 am to 5:00 pm Central time: (708) 445-9415. You may also contact technical support after business hours by sending a message to “techsupport(@)infoseccorp.com”\n\nLooking for product documentation? They've moved to the page for each product so you can find them quicker!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"ISC Customer Service Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://infoseccorp.atlassian.net/wiki","kbLinkDomainURLs":["https://infoseccorp.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=infoseccorp","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7d9a714c2e3e2ae212a0f683f0cf4a094ddc80fc_lout","baseUrl":"https://infoseccorp.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://infoseccorp.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"fe3831e7-73ba-43e6-b307-b7852abf64d9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","anonymousEnabled":true,"requestIntroEnabled":true}